TERMS + CONDITIONS

By accessing and using www.bookmylookbrisbane.com, you are accepting and consenting to the practices outlined in these terms and conditions. This is a legally binding contract between Book My Look and the client. Book My Look reserves the right to change these terms and conditions at any time without notice to you.  "BML" ("we", "our", "us") means Book My Look. "Client" ("you", "your", "their") means the client. "RRP" means "Replacement Value". 

Bookings are not secured until full payment has been made via the website. Enquiries and try on appointments do not reserve garments for you chosen date.  Garments cannot be collected without a full payment being made. Our standard booking period is 3 days, this is inclusive of the collection day and return day. 

   

Once an item has been paid for we have a strict no-refund policy. If you wish to cancel your booking, please contact us immediately. A credit note/change of date may apply for unusual circumstances, this is at the discretion of BML. Credit notes are valid for 3 months, 6 months or 1 year. You may be required to provide proof of your circumstances. Postage fees are non-refundable in all circumstances. 

If an order is cancelled on behalf of BML, you will be refunded the total amount minus any Shopify, Afterpay or Paypal transaction fees. 

   

Local collection is located in Seven Hills, Brisbane. Collection of the garment is organised by the client with us. It is the clients responsibility to collect their garment. If your garment not collected from us, you will not be given a credit note or refund. 

  

Australia-wide postage is offered via Australia Post. BML will not be held liable for any delayed, lost, or damaged deliveries by Australia Post, if the garment is sent by us in the recommended time frame for delivery. In the case of late delivery due to Australia Post, a credit note will be issued. To qualify for a credit the garment must be sent back the same day as delivery. If the garment is returned after your event date, you will not be issued a credit note. It is the client's responsibility to collect the package on their end and to make sure the delivery address is correct and secure. If the item goes missing due to an incorrect address or an un-secure location being provided, the client will be liable to pay late fees and/or the Recommended Retail Price ("RRP") of the garment. A store credit will not apply in this circumstance. 

      

Late fees apply at $15 per day, these are applicable to incorrectly posted items. If the garment isn't returned within 4 days of the end date of your booking, BML reserves the right to charge you another hire fee. These time frames apply to every client unless another return time is discussed prior to booking. Garments must be returned via the same method as collection. 

        

Please do not make any adjustments to your outfit that could damage the item e.g. pinning it/adding stitches etc. Garments are not to be taped without permission from us. If the garment is damaged but repairable, you are liable for these repair costs. Please do not wash or dry clean your garment. All of our garments are carefully hand-washed by us. If your garment is returned extensively stained/marked and these cannot be removed by us, you will be charged a dry-cleaning fee.After damage occurs, it is at our discretion to decide whether a garment is still hireable or not. In the case that a garment cannot be repaired or restored to its original condition, BML reserves the right to charge you compensation fees or the RRP of the garment. 

    

In the case of damage, loss or theft, BML reserves the right to charge the client fees, up to and including 100% of the RRP of the garment. The fees charged will be at our discretion, depending on the situation. RRP and compensation fees are to be paid in addition to fees already paid - original hire and dry-cleaning fees are not deducted from RRP. If a garment is stolen or the client refuses to pay the fees outlined by BML within 14 days, their details will be forwarded onto debt collectors to retrieve the costs.

           

Please be mindful that you are hiring from a dress hire business. All garments have been worn more than once unless they are brand new. All our garments are well looked after and are in good worn condition. Minor defects (minor staining, pulling etc.) or defects that do not affect the wearability of the garment are not cause for a refund.

In the unlikely case you receive a damaged garment from us, please contact us immediately with photos as proof. You lose the right to dispute this matter and a potential refund if we are not contacted within 4 hours of garment collection/delivery. If we believe the garment qualifies for a refund the dress must be returned immediately, unworn. 

      

A $15 non-refundable fee is required to book a try on appointment with us. The fee is redeemable towards the hire fee of your chosen garment, but, non-refundable for unsuccessful try-ons and cancellations/no-shows. The fee is redeemable for up to 30 days after your appointment date.